Help Desk

Help Desk


The Information Service Team strives to give everyone at Bay District Schools quality customer service. In order for us to accomplish this, we need your help.


If you are experiencing a problem with your password, software programs, computer, printer, telephone, or any other technical issues; please click on the link below to report it. 

Log in with your username and your current network password. 

Click on “I am looking for Solutions”. If those topics do not answer your question, click the back button on your browser. Now choose “I am facing an Issue”. The help ticket form will pop up. Please fill out the Subject Line with a descriptive heading. Add more detailed information in the “Description” field. Remember, more detailed descriptions require fewer follow up questions from techs.(See NOTE below). Click on “Add Request.”  Your request will be taken care of in the order it is received. You can reach this site from any computer in the district.




NOTE: For better response, all help desk Issues should include the following information:

The School, Building, and Room Number that you are assigned to and a local Phone number you can be contacted


Computer Problems - please enter Computer Name (click Red ID icon on desktop) and brief problem description in the Subject field.

Phone problem - please enter Bldg and Room number and we will also need the wall jack number that the phone is plugged into.

Printer Problems - please enter Printer Name (from address label on printer) and brief problem description in the Subject field.

SMART Problem - please enter Bldg and Room number, Projector model, and brief problem description in the Subject field.

Password Problems - please enter USER ID and system you can not access in the Title field.  


The MIS department works to provide teachers and staff with the resources needed to complete daily work tasks and enhance student learning. We provide hardware and software to classrooms, repairing and maintaining equipment as needed. Our MIS department has made great advances in our school system with programs such as FOCUS. The district provides teachers and staff with computers, Google email accounts, and other computer programs to ensure that our students will thrive.


If you are unable to access the help desk website, you may also contact the help desk by calling 767-4150 and leaving a message.


1311 Balboa Avenue
Panama City, FL 32401
(850) 767-4100
Mark McQueen
Superintendent, Bay District Schools
Office of the Superintendent
Holly Buchanan
Employment and Income Verification Equity Coordinator
Public Records Request